A strong hotel program may be akey ingredient in managing your temporary housing costs andservice. First, however, you need to know when a hotel is the rightsolution or a waste of additional living expenses (ALE) spending.Your ALE temporary housing vendor should be able to assist you withall aspects of housing, whether it is a few days in a hotel,emergency needs in the middle of the night, or presenting optionsto decide if a one-month rental is a better idea than a hotel.
Emergency Use
There are many instances in which you may need to use a hotelfor your policyholder. Claim professionals handling calls afterhours first need to get the policyholder off the front lawn andsettled into a hotel until the assigned field adjuster can assessthe situation. This is your first opportunity to service yourpolicyholder—and when they are most vulnerable, in a panic, andneed assistance the most.
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