X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
A strong hotel program may be a key ingredient in managing your temporary housing costs and service. First, however, you need to know when a hotel is the right solution or a waste of additional living expenses (ALE) spending. Your ALE temporary housing vendor should be able to assist you with all aspects of housing, whether it is a few days in a hotel, emergency needs in the middle of the night, or presenting options to decide if a one-month rental is a better idea than a hotel.

Emergency Use

There are many instances in which you may need to use a hotel for your policyholder. Claim professionals handling calls after hours first need to get the policyholder off the front lawn and settled into a hotel until the assigned field adjuster can assess the situation. This is your first opportunity to service your policyholder—and when they are most vulnerable, in a panic, and need assistance the most.

Make a great first impression. Don’t let the Red Cross help them for the first two days; put them in the hands of a housing company that will handle all of their housing needs, from the short-term hotel stay into a long-term home. Some of the frustration from insurance carriers in using housing providers for this type of emergency claim is the ability to reach a person immediately and speak with someone who is able to set up a hotel in the middle of the night. All vendors may claim to be available regardless of the time or day; but does that mean you are dealing with an answering service? How long are you waiting for a call back? Or even worse, a voice mail?

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.