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With companies laying off employees by the millions, closing up facilities or going out of business altogether, fueling a soft commercial insurance market, these are challenging times indeed for workers’ compensation carriers.

National Underwriter sat down with Douglas D. Dirks, president and chief executive officer at Employers Holdings Inc., based in Reno, Nev., during a recent visit to New York City, to discuss how to overcome these and other emerging problems facing the workers’ comp industry.

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