Thank you for sharing!

Your article was successfully shared with the contacts you provided.

Insurance companies are finding themselves faced with increased pressures due to new regulatory requirements, more-demanding customers, and the competitive imperative to innovate and launch new products. Those fundamental challenges are intensified because of capital constraints and the need to control costs. When cost pressures mount, technology and operations improvement/transformation projects frequently are the first to be eliminated.

And yet we are seeing large-scale investment trends among both property/casualty and life insurance companies in the areas of operational efficiency and revenue optimization/cost reduction. The strategic initiatives supporting these investments often are focused on making improvements to insurers’ core operations, including claims management, billing, policy administration, and incentive compensation management, to increase the speed to market of their products. Customer data management and analysis strategies also are becoming mainstream.

And what insurers are finding, once they have accomplished a significant portion of their operations transformation, is the efficiencies derived and the other qualitative benefits delivered are helping to fuel and support the successful completion of the transformation project right away.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.