With increasing regulatory pressure and rising costs, insurance carriers are taking a closer look at the role claims play in their agency distribution system partnership.

Many insurers are looking for ways to drive improvements, such as claims intake through the Web, claims data download, faster turnaround for claims and real-time updates. A variety of best practices translates into strengthened customer satisfaction for agencies managing the frontline client relationship.

But how could agencies benefit from carriers modernizing their claims administration systems?

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