“Come again?”
That's the thought that ran through my mind when I.I.I. President Dr. Robert Hartwig told a crowd of hundreds at last month's PLRB/LIRB Claims Conference that there have been double-digit reductions in claim departments over the last two years. Here's the statement that made my mental record needle scratch:
“We have seen a very sharp drop in the claim adjusting area, the sharpest drop of all P&C positions in percent terms, around 14 percent since the recession began in 2008,” said Hartwig. “I do not know precisely what the driver of this is at this point, but the number of people employed in the claim adjuster position today is roughly where it was in 1995.”
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