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The October 2009 edition of “Shop Talk: A Nightmare Before Halloween” took a somewhat cavalier look back at a project my company was involved in that went very wrong. My intent was to amuse as well as illustrate, and in doing so, I was unfair to the client involved. My article prompted a thoughtful reply from the key client-side manager. The response, which makes several good points that are absent from my article, is quoted extensively below.

This Client’s Nightmare

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