There once was a time when independent agents felt insurance carriers were looking at ways to squeeze agents out of the distribution process through the use of the Internet. Carriers denied there was any conspiracy, and–at the time–there probably was no reason not to believe them.
But 10 years into the new century, for some insurance lines–particularly personal auto–those long-ago fears may be coming to fruition.
An industry consultant from Ernst & Young doesn't believe carriers are the ones to blame for changes that likely will come in the insurance distribution channel. Policyholders, says Chris McShea, a partner in the E&Y insurance practice, are the ones looking for changes as technology becomes more ingrained in their shopping habits.
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