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Michael Fergang, CIO Grange Insurance

A successful system implementation efficiently adds business value through new or improved products, processes, or services. Business goals constantly are evaluated and prioritized based on performance criteria and feedback. Project teams follow a clear process of planning, coding, and testing to ensure a quality implementation. Various metrics, including user feedback, business value generated, and implementation measurements, are used to improve the process continually. But true success at Grange is measured in delighting our customers and agents.

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