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By Aviva Phillips Advanced System Designs

Business intelligence (BI) solutions must meet business needs to sustain sponsorship, funding, and support. However, meeting the business needs should not come at the expense of providing an infrastructure with the controls, alerts and workflow processing reports that increase the trust that the users have in the solution and underlying data. These types of controls, alerts and reports often fall victim to meeting tight budgets and timeframes of BI projects.

BI solutions and applications should be embarked upon to meet a business need. Over the years insurance companies’ needs have included reducing claim costs through management of claim adjuster workloads, better pricing decisions through monitoring the application of base rates and scheduled modifications, and optimization of producer channels through more complete information.

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