An interesting debate flared up last month on claimsmag.com regarding one of our more controversial web exclusive articles. The topic? Public adjusters.
It's been five years since I began working on Claims Magazine, but it took me perhaps all of five minutes to realize that the topic of public adjusters was one that always seemed to elicit polarizing opinions — some of them constructive, some of it vitriol. Our comments section is no exception, but all of it is a must-read for each side to understand the other and work toward a common goal of indemnification.
Even amongst the most congenial, the discussion between staff claim professionals and public adjusters generally degenerates into one of two beliefs: Public adjusters either keep uneducated staff adjusters and greedy, crooked insurers honest, or they delay the adjustment process, inflate claims, and leave policyholders without enough money to adequately repair their properties (because they are greedy and crooked).
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