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There are few stakeholders in the system who would refute the headline of this article. As we grapple with the things we dislike about the workers’ compensation system, outside forces are chipping away at our bronze coating and creating new standards for adjusters and industry stakeholders. Is our hate for the system or contentment with the status quo overshadowing our understanding of the new exposure? Can we ask the tough questions that will force us to change from within and result in new performance standards?


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