A survey of independent property and casualty insurance agents reports that they find the technology carriers offer them has problems with ease of use and real-time integration.
Deep Customer Connections conducted a survey of 405 agents and found that when asked what should carriers do to improve their technology, close to 25 percent said carriers need to make technology reliable and easy to use and access.
Twenty-four percent said that real-time integration with the agency management systems is an important improvement carriers need to make.
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