They say the first step in solving a problem is admitting you have one. If that's true, then insurers took a giant leap by confronting their reputational troubles during a recent conference.
The Property Casualty Insurers Association of America held their annual Executive Roundtable in San Antonio, and yours truly was on hand to join a panel discussion on “Reputation Management.”
I give PCI a lot of credit not only for having the guts to address the industry's lousy image, but for allowing me to participate. PCI has never invited press to this event, where CEOs gather to share information and swap war stories about the economy and insurance market.
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