While on-the-job training is good, it implements a longer learning curve as compared to first learning the fundamentals and then putting them into practice while adjusting claims. Offering staff who are new to the industry the opportunity to develop skills and increase an existing knowledge base will satisfy educational needs while providing insureds with better claim service. Quinley offers these tips for motivating adjusters to seek education:

Make CE one component of annual performance appraisals.
Publicly recognize and praise those who pursue and complete CE.
Enact/support corporate monetary rewards/incentives for CE program completion.
Provide a reasonable amount of time and reimbursement support for CE pursuit within the office.
Offer CE classes or briefing sessions in-house, on company time.
Lead by example. Be involved in CE as a manager, and make sure your reports know you value the activity.

Skilled claim handlers are in demand. While technology continues to improve the way claims are adjusted, it is a function that still requires human interaction. As long as there are accidents and disasters occurring, there will be a need for knowledgeable claim personnel. Whether you are a student or a manager, the AIC designation will meet your needs for the development of useful claim handling skills.

Special Reports /

Earning the AIC

Related Stories

Recommended For You