LiveLOOK Inc. has been named in Forrester Research's December 2009 report "Hot Insurance Tech Companies to Watch in 2010," for their co-browsing technology.
LiveLOOK's co-browsing technology, which allows an agent or service rep to share the screen in real-time with the customer or prospect, promotes increased efficiency as well as a better customer experience, responding to the needs of insurance companies, their agents and their customers.
From a cost perspective, most companies would prefer to steer customers to the Web as opposed to a call center. But sometimes, personal interaction is needed. Co-browsing facilitates self-service, increases first-call resolution, enhances sales conversion and improves customer satisfaction with decreased call handling time and abandonment rates.
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