Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Aflac recently made headlines with a survey revealing that the Columbus, Ga.-based direct writer was the No. 1 preferred carrier for voluntary insurance among independent insurance brokers. The survey of 358 brokers, conducted by business intelligence consulting firm Personified, also revealed a 25 percent increase in familiarity among brokers, the largest increase of any carrier.

AA&B spoke with Ron Agypt, vice president of broker sales, about the Aflac for Brokers program and why “the Duck” is becoming so popular with independent producers.

AA&B: What were the main reasons cited by survey respondents as why they liked doing business with Aflac?

Agypt: The top reasons cited were: 1. Prompt and efficient claims payment; this was overwhelmingly the reason given (claims are paid in less than four days) 2. Great customer service (Aflac ranks No. 1 in overall satisfaction with service levels among participating national insurance carriers, according to Rockhopper Research’s 2009 Customer Loyalty Survey) 3. Stability 4. Easy to work with.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.


  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?



Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2021 ALM Media Properties, LLC. All Rights Reserved.