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There is an old joke about a man hired to paint lane lines on a highway. The first day he painted a line about a mile long, the second day only a half mile, by the third just a quarter of a mile. At the end of the week his boss asked, “What happened? You started out great, but every day you paint less and less.” His reply: “I keep getting farther from the paint can!”

I thought of this joke recently when I was helping an agent with a question he had about his agency management software. In the course of answering his question, I mentioned a fairly common feature. The agent got excited and said, “I didn’t know you could do that!” He had been doing things the hard way when a quicker and easier solution was right in front of him.

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