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Many of today’s P&C insurance carriers are still dependent on legacy systems for their core claim processing. As a result, they are burdened with manual processes, operational inefficiencies, and high costs associated with processing data multiple times and securing new customers to replace the unhappy ones. When faced with the process of IT transformation, however, these carriers often must confront several challenges before they can reap the desired benefits of faster, more accurate claim processing and better customer service.

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