X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.
Some say that claim manuals are essential tools for managing the adjustment of losses. Others view them as dangerous road maps for bad-faith attorneys who magnify any deviation from written protocols. Let’s look at arguments for and against.

In supporting the need for claim manuals, some folks point out that most states require insurers to “adopt and implement reasonable standards for the prompt investigation of claims.” California, for example, requires that carriers keep a written claim manual and certify annually that claim personnel have read the document. When an insurance company lacks such procedures, insurance regulators might construe that as unreasonable. Insurers could counter by stating that they have adopted and implemented reasonable standards in a form or medium other than a claim manual.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2020 ALM Media Properties, LLC. All Rights Reserved.