It seems hard to believe there is an area of the insurance business that has escaped the scrutiny of technologists, but premium payment solutions might fall into that short list. Celent recently conducted a survey on the subject, and Craig Weber, senior vice president for the research and consulting firm, explains the genesis of the survey was the idea insurers may not have been paying much attention to the technology around payments.

But count Weber among those who believe insurers need to get every last ounce of value out of every single interaction with their customers. "And that's where payment solutions may make sense even if your costs are not out of line," he says.

Payment solutions have taken a back seat to other core systems for insurers, according to Weber, not because of costs but mostly due to how the process is viewed in executive suites.

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