Wheen a contentious relationship exists between business and IT,the latter constituency often gets the blame. Yet to be completelyfair, the cause of misalignment falls as much on business as itdoes on IT.
“Business often doesn't understand what's going on in IT, but itdoesn't take the time to learn,” says Miko Matsumura, vicepresident and chief strategist at Software AG, who has seen morethan a few dysfunctional business/IT relationships at insurers.“Business users come to IT when there are problems, but they don'twant to hear the answer because the answer is complicated.”
However, as a college professor of mine was wont to point out,“Life ain't fair–get used to it.” Even though a CIO is apt to findIT staff members more interested in building their fantasy footballteams than in finding ways to build better relationships with theircounterparts in other disciplines, it's up to IT to demonstrate itsvalue to business, not the other way around.
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