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Wheen a contentious relationship exists between business and IT, the latter constituency often gets the blame. Yet to be completely fair, the cause of misalignment falls as much on business as it does on IT.

“Business often doesn’t understand what’s going on in IT, but it doesn’t take the time to learn,” says Miko Matsumura, vice president and chief strategist at Software AG, who has seen more than a few dysfunctional business/IT relationships at insurers. “Business users come to IT when there are problems, but they don’t want to hear the answer because the answer is complicated.”

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