The tough economic realities of the past year have led insurers to fundamentally re-evaluate how they interact with IT vendors. However, the response has been anything but uniform.
Some carriers have transitioned to a tactical focus, dealing with individual, isolated challenges. It's easy to see why. When push comes to shove, pressing issues still need to be handled. Priorities rule. Overreaching in a tough climate can open the organization to undue risk.
On the other hand, there are carriers that have maintained a strategic plan for vendor partnerships in spite of the temptation to do otherwise. They have used the increasing sense of urgency caused by stalled growth rates to revise how the basic carrier/vendor partnership functions in a modern, information-driven economy.
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