Columbus, OH-based Nationwide Insurance announced inOctober that Mark Pizzi was assuming the role of president for thecompany, effective immediately. Claims' Eric Gilkey nabbed aninterview with Pizzi in order to find out how his 31-yearbackground and previous roles at Nationwide would influence hiscompany's claim department, the importance of the Golden Rule, andof course, the iPhone.
You began your career as an underwriter. Based onthat experience, how do you view the relationship betweenunderwriting and claims?
I see claims and underwriting as having a symbioticrelationship. While in most companies, claims and underwritingspeak to each other only when the need arises, the real power isfound in a continuous loop of communication and subsequentaction.
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