There’s little doubt in Steve Boyd’s mind that 2009 was a year that called for turning to insurance technology to help ride through the storm. As Boyd, COO of Arrowhead General Insurance, explains, “When you are in a situation where you are dealing with fewer premium dollars going around, you need to have more of a razor focus on things.”

And for many IT leaders, that razor focus was directed toward finding innovative ways to make their operations more efficient and profitable.

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