If there has been a theme for 2009 it's been: Efficiency Rules.Insurers have turned to IT departments to find better ways to workwhile reducing expenses in the face of difficult financialconditions. Often, that has been accomplished by extending existingsystems.

To tackle this issue, insurers have had to understand andorganize how the business side goes about running the operation andthe daily workflows of the work force. They have turned to businessprocess management to enable that effort.

Celent senior analyst Donald Light agrees the financial crisisand recession have increased the industry's attention on BPM. Ofparticular interest to carriers is the ability to wrap and extendstrategies around legacy systems.

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