If there has been a theme for 2009 it's been: Efficiency Rules. Insurers have turned to IT departments to find better ways to work while reducing expenses in the face of difficult financial conditions. Often, that has been accomplished by extending existing systems.
To tackle this issue, insurers have had to understand and organize how the business side goes about running the operation and the daily workflows of the work force. They have turned to business process management to enable that effort.
Celent senior analyst Donald Light agrees the financial crisis and recession have increased the industry's attention on BPM. Of particular interest to carriers is the ability to wrap and extend strategies around legacy systems.
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