When Arbitration Forums told us that its new web-based subrogation system could save insurers up to $500 million in claim costs, we decided a little chat was in order. Claims’ Eric Gilkey went straight to the top to find out more.

Tell our readers a little bit about the web-based subrogation system. How does it work?

The E-Subro Hub is a web-based electronic communication and document management tool that provides our membership and the industry as a whole with a more efficient method to process their subrogation demands and responses electronically.

To start the process, a user simply begins by logging onto our web site, navigating to the E-Subro Hub issue demand tab. Here the user enters some basic claim information on the tab formatted system that easily walks him through the process. The final step is attaching supporting documents electronically by using one of three simple methods: direct file upload (like attaching a file to an e-mail), fax, or AF Client, a patented print/scanner application. AF Client allows the user to send their documents in any proprietary format. The unique feature with AF Client is the upload process occurs behind the scene so the user is allowed to continue working during the upload process. The AF Client process converts all documents into PDF format.

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