When a procurement process in the City of Phoenix resulted in the selection of a new third-party administrator (TPA) to manage the city's workers' compensation claims, the transition process was a major undertaking. The city had never before transferred claims to another vendor, and so the staff was uncertain as to what to expect. They had several concerns: Would the transition go smoothly? Would the city lose valuable data and end up costing the taxpayers money? How would city employees view the move?

Today, with the integration behind them — it was completed in July 2009 — Phoenix has a fresh perspective on how even large, complex workers' comp programs can successfully move from one TPA to another.

Through planning, hard work, and strong coordination with the new TPA partner, Phoenix was able to transfer workers' comp claims totaling $94,627,452, balance "to the penny," and stay on schedule. It was a feat that at the onset seemed difficult to achieve.

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.