The three winners in NU's eighth annual “Commercial Insurance Agency of the Year” award program are profiled, explaining their distinctive approaches to client service, risk management and internal development of talent.

Woodruff-Sawyer & Company can point to many elements that factor into the firm's success–including its emphasis on providing a multitude of advisory services and its ability to lower a client's cost of risk. But a focus on getting customer claims paid is a critical ingredient–”where the rubber meets the road,” according to Chief Executive Officer Charlie Rosson.

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