Thanks to a poor economy and lingering soft market, independent agencies have seen their return to shareholders deteriorate significantly over the past two years, the “2009 Best Practices Study” revealed.
The report–prepared by Atlanta-based Reagan Consulting in cooperation with the Independent Insurance Agents and Brokers of America–calculates returns to shareholders, among many other benchmark results.
A score of 20 translates into a shareholder return of 15-to-16 percent–the expected rate of return for a well-run agency. The score has fallen significantly from 2007, the study found.
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