A recent Towers Perrin survey found that 74 percent of claim officers at property-casualty insurers reported their main objective for making technology-related investments during the next 24 months will be to improve the customer experience, while 69 percent pointed to improving cycle times.

The majority (66 percent) of respondents plan to improve their management information systems and reporting capabilities. Exactly 39 percent of respondents said their current claim technology platform is a centralized mainframe, while 30 percent said their firm’s platforms are a distributed client/server.

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