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In the last decade, the National Highway Traffic Safety Administration (NHTSA) asked repairers and franchised new car dealers to install airbag deactivation switches in certain vehicles. Repairers and dealers responded slowly to participation in the deactivation program. NHTSA pressed our organization to discuss how we might encourage repairers to install the deactivation switches. What was evident was the lack of awareness of the potential risk to repairers for the deactivation switch installations.

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