Web-savvy policyholders increasingly want options by which to interact with service providers. In response, Allstate Insurance Company has developed Next Gen Self-Service to enable “do-it-yourself” claim-handling. The host of online tools, which is available 24/7 at allstate.com, allows customers and agents to readily gain access to information and perform claim-related tasks at their convenience.

“We are making it easier for customers to do business with Allstate, especially in their time of need,” said Mike Roche, senior vice president of claims at Allstate. “When one of our customers suffers a loss and has to submit a claim, we need to be available how, when, and where they want to interact with us.”

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