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In the workers’ compensation system, medical case management has typically been either “telephonic” or “field.” But today we are seeing a third type: catastrophic international case management.

Telephonic case managers coordinate with the injured worker and treating providers without face-to-face interaction. Although some telephonic case managers are RNs and handle complex cases, often these case managers have less extensive clinical backgrounds and are limited to scheduling appointments and facilitating communication between the patient, the employer/carrier and the health-care providers.

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