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Kathy Donovan, Senior Compliance Counsel, Wolters Kluwer Wolters Kluwer Financial Services recently released its annual list of the top 10 reasons insurance companies are found to be out of compliance during market conduct examinations, and many of the issues were related to claims. To find out why, Claims‘ Eric Gilkey spoke with the report’s author, Kathy Donovan, who serves as senior compliance counsel for Wolters Kluwer’s Insurance Compliance Solutions group.


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