The installation of a new claims system at Farmers Alliance Mutual Insurance (FAMI) is part of a technology modernization initiative to improve customer service in the entire enterprise, according to Andy Edwardson, FAMI's vice president of IT.

"The existing claims process was made up of a number of applications," he says. "To complete the process, you had to jump from System A to System B to System C. The Pipeline product [from BlueWave Technology] has provided one interface to manage all of that."

Two important points with the new claims system are, first, FAMI now has the ability to provide automatic coverage verification, and second, the system is a browser-based solution.

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