It might be described as a $21 million wakeup call when six years ago senior management at Starwood Hotels & Resorts Worldwide Inc. discovered that their workers' compensation claims had spiked dramatically.
“It was a shocker. It took us all by surprise,” said Starwood's director of claims, Cameron Shirley, recalling events of 2003.
That news was the spark for a remarkable turnaround tale, helping earn Starwood the coveted title of “2009 Champion” as one of three winners in the third annual National Underwriter Award For Excellence in Workers' Compensation Risk Management program, sponsored by NCCI.
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