In today's challenging market, insurance companies are seeking creative ways to reduce costs without compromising all-important customer service levels. As part of such efforts, many are taking a hard look at their information technology infrastructure and focusing on system consolidation across the enterprise–including their document production systems.

In many insurance companies, it is not uncommon to find more than 20 document production systems spread across the enterprise, often doing very similar work.

For example, a company's personal auto department may use one system to create identification cards, another to create policy pages, a third system to create bills and still another to produce business marketing materials.

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