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Karen Pauli authored the recent research note, “Transformational Technology and Organizational Change: Insurance Carriers’ Chicken-or-Egg Question,” which provides an illuminating overview of the five technologies most sustainable for insurance carriers’ business operations in 2009 and into 2010. Claims’ Senior Editor Christina Bramlet caught up with Pauli to find out what insurers can do today to cultivate a technology vision to remain profitable tomorrow.

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