Crawford & Company has launched a new Command Center toimprove service to clients by providing up-to-the-minuteinformation on claims status and key performance indicators thatare critical to a claims management program.

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The Crawford Command Center, which initially will be used by thecompany's U.S. property/casualty segment, is located in Crawford'sAtlanta headquarters. Its centerpiece is the Performance Dashboard,a joint development of Crawford's information and communicationstechnology department and U.S. Property & Casualty. Thedashboard provides real-time data and analytics to track claims andidentify claims-handling trends and issues.

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"We believe no other property and casualty claims managementorganization can match the customer service capabilities providedby our dashboard technology," says Kevin B. Frawley, CEO ofproperty/casualty Americas. "Clients and Crawford managers willknow the precise status of their claims at every stage in the claimprocess. With that knowledge, we'll be able to evaluate ourperformance to ensure we are meeting our clients' expectationswherever claims are located."

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