Maya Assurance Company was launched in 2006 to provide coverage for the limousine market in New York. “We began with a clean template,” says vice president K.J. Singh.
In its first year, Singh spent his time getting the basic IT operations in place, so going paperless was not on the top of his to-do list. Yet he also knew he didn't want to find himself in the same position as many carriers when they decide to go paperless: burdened with a decade's worth of legacy paperwork.
“Going paperless was on our radar from the get-go,” says Singh. “We identified the actual flow of the paperwork and the needs of the respective departments.”
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