Royal SunAlliance, a leader in claims customer service throughout Canada, completed its analysis of the results of the Awesome Claims Customer Service course delivered to its staff. They were very pleased to report the following key findings:
? The training met or exceeded all of the attendees' expectations.
? Attendees enjoyed the training for the following reasons: It was tailored to claims; it was delivered by someone with claim experience; it was relevant; it was interactive; the trainer was great; and that the training was engaging, informative, and fun.
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