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The International Insurance Institute will launch its new online program with its signature Awesome Claims Customer Service course. This course and all future ones will be viewable at III’s web site, and most course will be approved for CE credit. Ken Sanders, creative director for the project, said, “Certainly any online version of our courses can’t replace the impact that our in-person training has on a claims staff. However, for those who cannot attend the in-person training, it is a great alternative. It has all of the same concepts of our full-day courses, and they are taught by claims professionals, not actors, so the credibility remains intact.

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