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Grace Strahl is vice president of claims operations for Safe Auto Insurance. She began her career in the insurance industry in 1991, working part-time for an agency after school. As she puts it, “Since then, I have never left the business.”

Grace has held a variety of positions in the industry, including claims adjuster, sales manager, and customer service assistant vice president. Now as vice president of claims operations — which she assures us is her favorite position to date — she notes that the sheer diversity of the position is the best part of her job.

Just a few of her many projects include: launching a fast-track processing group; co-championing one of the company’s strategic goals (service excellence); and the implementation of a new claims management system. “I have the opportunity to affect change on a daily basis across a wide spectrum of areas throughout the department,” she said.

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