As spring comes upon us, we are thrilled to be discussing ournew product, the Online Claims Training Program. During the monthsahead, we look forward to launching more of our programs andputting them online so as to be more available to theindividual.

Spring is also the time for new opportunities. We are verypleased with our new agreement with Claims Magazine to offer a free, one-year subscriptionto all of our students. As most people know, Claims Magazine hasbeen around since 1953 and is the leader in providing criticalinformation to claim employees in the U.S. Read more about this inour News Briefs section.

Because many of our customers are experiencing difficulteconomic times, the board at International Insurance Institute andClaims Education Conference have responded by offering a specialdiscount to anyone who brings a co-worker along with them to theupcoming annual conference in Coeur D'Alene, Idaho. Please visitwww.claimseducationconference.comfor more information about this great program.

As always, we here at International Insurance Institute welcomeyour contributions to CEM and encourage you to contact KarlaAlcerro at [email protected]for any input. Please feel free to direct any questions, feedback,articles, claim success stories, or even topics that you would liketo see discussed in the magazine.