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Fleecing the Golden Goose

While the good news is that the majority of lawyers do not engage in overbilling practices, prudent insurers need to take definitive, defensive steps to guard against becoming the victims.

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Several years ago, the insurance company I worked for decided to open their own field legal office in a Midwest city. When I informed the local claim manager of the decision, he asked incredulously, “Why does the company want to do that? Our local attorney is only charging us $65 an hour.” What the claim manager forgot to mention was that the outside attorney’s per-file costs were among the highest in the region. To be sure, this attorney was engaging in some significant overbilling.

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