Pitney Bowes Business Insight, a provider of location and communication intelligence offerings, has announced the availability of a new version of its e-Messaging solution. With enhanced control and flexibility, e-Messaging version 1.1 enables insurance carriers to manage and automate effectively two-way e-mail and short message services (SMS) communications to speed claims processing, increase renewal and quote conversion rates, and iron out peak call center traffic.

e-Messaging v. 1.1 provides auto-categorization of inbound messages to streamline call center operations and digitally signed outbound communications to improve customer service, archiving, and regulatory compliance.

A component of the Pitney Bowes Business Insight customer communication management (CCM) suite, the e-Messaging solution provides message delivery management, communication analysis and reporting, and archiving of print, electronic, and mobile communications. The new content categorization feature prioritizes and routes inbound e-mail and SMS messages to the appropriate personnel based on the message's content and urgency.

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