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While workers’ compensation insurers and risk managers are reporting extraordinary success in lowering the frequency of job-related injuries, getting a handle on severity is another story–especially when dealing with complicated claims involving chronic pain. What’s required is appropriate monitoring and controls over the utilization of expensive, potentially dangerous and often counterproductive prescription drugs.

Such cases can involve complex nuances–including multiple symptoms, chronic anxiety or depression, changes in anger control, various lifestyle changes, and increased tolerance for pain medication, just to name a few.

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