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In “Chicago,” Roxie Hart becomes a celebrity after murdering her lover, yet no one notices her protective husband, Amos, who laments his lack of visibility in the classic show tune, “Mr. Cellophane.” Unfortunately, too many risk managers are suffering from the same identity crisis, as the only time anyone notices them is when something goes wrong.

That revelation hit me while listening to a speech by Carol Fox, senior director of risk management at Convergys Corp., during the Risk and Insurance Management Society’s annual conference.

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