The good news for insurance brokers who place directors and officers liability insurance is that most insureds and carriers believe producers are positive and relevant factors in the resolution of D&O claims.

The bad news–those who believe they aren't feel very strongly about it, using words like "road blocks" and "chest-pounders" to express their views.

Joel Townsend, senior vice president and worldwide D&O/FI E&O claims manager for Warren, N.J.-based Chubb & Son, delivered the news at a session of the D&O Symposium run by the Minneapolis-based Professional Liability Underwriting Society, held in New York last month.

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